SHIPPING & RETURNS
SHIPPING SERVICES AND REGIONS
At Fokus, we use An Post for all our deliveries, ensuring reliable and efficient shipping. Currently, we only deliver within the Republic of Ireland, focusing on providing the best local service possible. In In the near future, we hope to offer delivery to additional regions, including Northern Ireland, the rest of the UK, and across Europe. Our goal is to make our products accessible to even more customers, and we are actively working to make this a reality soon
DELIVERY TIMES
We understand the importance of prompt delivery. Typically, our orders are delivered within 3-5 days. We aim to process your order within approximately 1 day of receiving it, ensuring a swift dispatch.
ECO-FRIENDLY PACKAGING
Committed to sustainability, Fokus strives to use eco-friendly packaging for all our products. We continuously work towards making our packaging more environmentally friendly, aligning with our ethos of natural wellness.
LOST OR DAMAGED GOODS
We put great care into ensuring your order arrives in perfect condition. However, if you receive a damaged package, please contact us within 48 hours at hello@fokus.ie. In case you suspect your package is lost, do get in touch with us, and we will assist you in resolving the issue.
RETURNS
At Fokus, we handle returns and exchanges on an individual basis to ensure your utmost satisfaction. If you need to return or exchange a product, please reach out to us at hello@fokus.ie, and we will guide you through the process.